1/6/2011 10:29 AM (PST)

Company Rating F
Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.

This business is not a BBB Accredited Business.

Why Accreditation Revoked
On June 16th 2010, this company's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure to eliminate the underlying cause of complaints on file with the BBB and concerns relating to the company's business relationship with some of the companies, with whom they conduct processing.

Complaints filed: 19 within the last three years:
Complainants allege unfulfilled contracts, and inability to obtain refunds when loan modification agreements failed to produce results. Customers claim excessive time periods passed with only minimal contact with lenders, causing further financial difficulties for homeowners. The company responds to complaints by claiming the complaint was filed in error. The company contends they are a processing company only, and that any fees paid in consideration of the contract was paid to another company. In some cases they company offers explanations for delays, or claims to have performed services as agreed. Refund requests are denied based on the company's contention they accepted no money from the client.

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law.

1/6/2011 12:11 PM (PST)

Check out New Scams at the top of Trustlink and click on loan modification tips you will find this article interesting and the list of resources at the bottom may be of help to you.