7/9/2010 8:31 AM (PST)

Jennifer,

I found multiple reports for Legal Helpers Debt Resolution, do you have their address?

Check out the article on debt settlement posted in our "New Scams" section before you do anything, please. The article provides some in-depth info on this industry and you should be aware of the proposed rules on fees and disclosures that the FTC is considering for the debt settlement industry.

Many of these companies operate as a referral agency to various law firms or other companies for debt settlement leads so they are not the company you would end up doing business with. These referral arrangements are “pay to play” deals, meaning that the referring agency receives some sort of consideration by the law firms for their referrals. This is a whole issue in and of itself, but more importantly, if you have read any previous posts here you will know that the experience of the BBB with debt settlement firms has been decidedly negative. Most people who complain about these companies state that their debts weren't negotiated, they were told to stop making payments, and the result is that they're in worse shape than when they started. Many are sued and are forced to file bankruptcy to rid themselves of the lawsuits.

There are many reasons why the debt settlement industry is under scrutiny by the FBI, Secret Service, State Attorney Generals, and other financial crime regulators. This industry is rife with companies using predatory fee models and deceptive advertising. Don't fall for the ads that are all over television: they are produced by slick third party lead generators and oftentimes if you call the phone number you see on TV you will be speaking with the lead generator who will screen your call for distribution to any referral receiver who will pay. The FTC’s proposed rules will shut down the industry as it stands today - for good reason.

Have you tried a nonprofit credit counselor? Check out www.nfcc.org to be connected to a local accredited agency and also check out their "Debt Settlement Consumer Alert". Their national hotline is 800-388-2227.

12/18/2010 12:06 AM (PST)

Based on their current practices and the feedback I get from their current and former clients, I would have to recommend that you use caution. It seems that they are more interested in finding loopholes to get around consumer protection laws so they can continue to charge their fees upfront and push for a sale rather than an informative financial consultation. If you are in debt there are many other resources that charge less and obtain better results in my opinion.

However I encourage anyone in debt to take their time and gather all of the information, including speaking with a sales person at legal helpers. There are no emergencies. Take your time and make sure to apply the common sense test to anything a sales person recommends that you do before making any decisions.

6/10/2011 7:24 PM (PST)

Just wanted to update everyone, Legal Helpers Debt Resolution was just hit with a class action lawsuit in Virginia. See article at http://getoutofdebt.org/28428/legal-helpers-debt-resolution-slapped-with-class-action-case-in-north-carolina-local-attorney-said-to-be-just-a-front