10/27/2010 7:40 AM (PST)
Cindy,
If you're not getting any response from the company, you can try filing a complaint with the BBB. It looks like they've been responsive to complaints so far, and have offered to refund returns in cases similar to yours.
Shipping is almost never refunded by retail companies as it covers an expense for a service that is non-returnable and is paid out to a third party, rather than profiting the company ordered from. But you never know what kind of consideration the company might be willing to give you...
If you click the "View BBB Report" link above, you'll see on their report a link to file a complaint against them.
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12/15/2010 10:15 AM (PST)
Our returns policy is clearly outlined on the stores policies page. We have a very liberal returns policy, simply return your order within 14 days of having received it for a refund. If you do not return the order you will not receive a refund.
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