M. G.'s review of ARVIXE

ARVIXE

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Customer Reviews & Ratings
Complaint Posted 5/3/2010
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Review 5/3/2010
When I first transferred my web site over, Arvixe was great. They were helpful and one of the least expensive sites that offered what I was looking for.

After contacting them and asking questions regarding an advertised service, I found their responses to be rude and insulting especially when I asked for a refund. They suspended my account without telling me they were doing so and did not actually refund my account until after I made my complaint to the BBB.

I agree that the web support is good, the customer service is not.
 
 
Business's response - by Arvand S.on 5/3/2010
Customer demanded a free domain which was not included in the plan they purchased over 3 years ago. Offering a free domain on accounts that were sold at $2.00 per month 3 years ago would simply not allow us to operate this business. Following our inability to provide the free domain per the demand, the customer requested a refund of all unused fees. The account was suspended and the refund was processed. However, the refund was delayed since it had to be done over paypal (the payment was over a year old). The refund was put into process at the time of suspension in response to the request of the customer. It simply took time to put through because of specific constraints outlined above.
 
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Additional Business Information
Hours   24/7/365 Phone   (888) 927-8493 Address   PO Box 9202
Santa Rosa, CA 95405
Website   http://www.arvixe.com Email   arvand@arvixe.com
Contact   Arvand Sabetian Other  
 
 
 
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