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Alex and Lissette Great Team! Excellent Service!! Professional Team!! Very Responsive!!
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Working with Primechoice Funding has been the ideal customer service experience. Throughout the duration of our loan process everything was clear and concise. I worked with Alex Namazi and his team. Alex is a true example of great customer service, he worked with my wife, daughter and I in answering any and all questions we had about the process.
In addition, he worked tirelessly to ensure our experience with Prime Choice was great. Alex was very patient and understanding, he told us “not to worry you are in good hands”. He understood that were cautious due to previous encounters with predatory lenders. He explained every phase of the VA refinance process, where we felt comfortable to move forward with the process. In addition, he added us to the rate watch list, to notify us if interest rates go done in the future.
Alex made himself available after work if needed and he stayed engaged the entire time, even during the closing meeting. He called us to inquire if we had any final questions and if there were any concerns. He worked with my daughter as well, as she took care of all electronic correspondence for me.
Alex and Lisette ensured all documents were accurate and that information we discussed was correct. Although we were on the east coast and they were on the west coast, they were prompt in ensuring timeliness of documents and responses were addressed. I normally don’t write reviews, but I had to write a review to share my positive customer service experience and express how great of a job Alex and his team did during our loan process. I would recommend this team to future clientele.
Thanks,
Pat Lewis
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