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Review 3/18/2009
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I unfortunately am the latest victim to this SCAM. My story is basically the same as everyone's below. I actually read the terms and conditions as I was a little weary of this company to begin with and understood exactly what I needed to do in order to prevent myself from being charged. The Terms and conditions at that time stated that I needed to call within 14 of the shipment date and receive a special code from the Rep, place the product back in a box with the special code clearly marked on the box and pay to have it shipped back within 10 days of receiving the code. A few days before I called in to request my special code I re read the terms and conditions and it had completely changed to calling 14 days after I placed the order and sending the product back wasn't necessary. SO I called on the 13th day and spoke to an Indian named Bob who tried to give the product at a discount rate which I declined, he then went to say that all future product shipments would be canceled and I verified with him if I needed anything like a cancellation # or if I needed to send the product back and he said it wouldn't be necessary.
Tonight I checked my account and saw that I was charged 69.99 for the product, called back in and spoke to Roger another Indian who doesnt speak english. Roger said that he had no record of me calling to cancel and has no choice but to leave the charges. I asked to speak to a supervisor, but he declined as all his managers were in a "Big Meeting."
10 minutes later finally after raising my voice, he said I could speak to his manager who I thought was in a "Big Meeting" His name was David. David granted me my wish of a full refund within 3-5 days and gave me a cancellation # and I got a email a few minutes later in horrible English. The email read like David or Roger typed it themselves as I was talking to them. Finally I got on with my Bank and had my CC canceled and issued a dispute and judging by the amount of complaints I hopeful to get my money back.
It's clear this is a fraudulent company and with enough complaints to major banks eventually the government will take action and put them out of business.
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