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Review 4/6/2010
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Well I chose this company because it was stressed by their sales person (Marc) that they were part of the BBB and been in business for so many years, and so on... So even though they were more expensive I chose American Eagle Company.
First, they said that they will be at my residence from 1:00 pm to 3:00 pm. They got there at 2:30 pm, which was not that bad. The first thing I notice was that they didn't bring wardrobe boxes, which the sales person (Marc) promised 8 of them. I called and was told that they couldn't supply me with them because my residence was too far to run some boxes over and that they would put my clean clothes in a dirty and disgusting cover used to move furniture!! And not to worry cause they will deduct $25.00 of my bill, which by the way they never did!! So then Marc suggested that I should go get the boxes and they would pay for them!! I'm paying these people to move so that I don't have to do anything and here's this guy suggesting that I should do their job!! Some nerve!! After this, I was promised by Marc a mirror box to secure my flat screen TV... Guess what?? They forgot it as well... Maybe I should’ve gone and got that one as well he said!! They covered all my furniture and moved it. It took 2 hours to put my belongings, which are not many in my tiny 1 bedroom apartment, in their truck. Mind you that I left every single thing I owned in boxes, so the only thing they needed to do was take the boxes, my bedroom set, my living room set, a dining table with 4 chairs, a computer desk, a refrigerator, and the few boxes that I had ready to go!! Two hours... Three guys!! Are you serious?? I could've done it in two hours by myself!! So then I had a second apartment to move... I gave the address to the driver, he writes it down, get's in the truck and leaves... It was 4:20!! I now because I called my wife to tell her we were on our way to her apartment and to be ready!! The movers went to the destination house instead of my wife's apartment!! Are you kidding me?? He wrote down the address in front of me and they still went to the wrong place!! Anyways... on their way to the WRONG address they stopped to get the wardrobe boxes that they promised me, only 5 not 8, but at least they got some... One hour and 40 minutes later they showed up at my wife's apartment!! which by the way was only 8 miles from the first apartment!! It took them 1hr and 40mins to get the boxes, drive to the wrong address, and come back!! I called Robert, one of their dispatchers, and told him, there's no way I was paying for the whole hour and 40 minutes they took to fix a problem they caused!! He said, and I quote!! "There's no way they left the first apartment at 4:20 sir, I was on the phone with the driver at 5:00 pm and he told me he was still at your apartment" End quote!! ARE YOU SERIOUS!! This Robert guy is calling me a liar over the phone... At this time it was 6pm and I was in a fouled mood... I said Let me get the driver, he knows at what time he left because he has to keep track of the time he's charging for... So I asked him and he's like... and I quote... "hmmmm I guess, I don't know"!! These people charge by the hour and can't keep track of time!! SCARY!! I got on the phone with Marc, and he said not to worry, I was not getting charge for the time they spent fixing their own mistakes!! So, on we go... Second apartment starts at 6:00 pm... By 6:30 they ran out of covers for the furniture!! Are you serious??? The foreman/driver says, you told me that there wasn't that many things in your wife's 2 bedroom apartment!! This guy is blaming my "guesstimate" of how many things my wife has in her apartment for them not to have enough covers for the furniture!!! :s Speechless!!! So they packed most of her furniture without covering it, it got all scratched!! THANKS!! Then, they ran out of space in the truck!!! WHAT?? I schedule to move 2 apartments and they run out of space!!! And they say... we can't fit it so it stays!!! My wife's belongings have to stay because these people have no space!!! I was ready to kill someone... So at the end I had to move the things that were left behind myself!! So... To get things straight... I'm paying 3 guys $89/hr to move my stuff, plus I got to move some of the stuff myself cause they don't have enough space!! THANKS AGAIN!!! By this time they were moving much faster, they finished in 2 hours... of course none of the furniture was covered, no mirror box for the flat screen, which was put in between two mattresses because that's the best he could do!!! On our way to the destination house... He charges me, no discount previously mentioned, had to argue about the 1hr 40mins they were fixing their own mistake, plus the driver was arguing that it takes more than 20 mins for that truck to go 8 miles!!! WHERE DO THESE PEOPLE COME FROM??? What planet do they drive in?? Anyways... by this time I just wanted them out of my house, plus not to mention, can't get them mad cause they are handling my stuff... right?? All of my furniture has paint and scratches on it... ALL!! Plus they took a piece of ceiling of when they banged a piece of furniture going up the stairs!! THANKS YET AGAIN!!! They left close to 11pm!! It took from 2:30pm to 11:00pm!! UNREAL!! I didn't even bother to call and try to get some sort of refund for damages because I really feel like I want to strangle some of these people!! This was my first experience with a moving company and I have to say that I hope it is the last!! THE MOST HORRIBLE AND STRESSFUL DAY OF MY LIFE!!! DID I SAY THANKS TO AMERICAN EAGLE MOVERS??? THANKS!!!
If you can find some other company to do your move, please do!!
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