Laura B.'s review of Carrington Mortgage Services, LLC

Carrington Mortgage Services, LLC

Preferred Members
Instant Capital
4.9 star rating 2353 miles
Ladera Lending, Inc
4.7 star rating 2355 miles
1st Pacific Capital Corp.
5.0 star rating 2358 miles
Premier Lending Group
4.8 star rating 2359 miles
         
Customer Reviews & Ratings
Complaint Posted 1/9/2023
. 1
. 0
Dishonest and should be shut down…where are government protections??
Dec 2022: in Oct and Dec 2022, i had mortgage payments set up online, & ended up logging back into the CM site a week or 2 later and rescheduling them for a different date. However, both months, CM attempted to debit my account twice, once for the date i had approved and the other time for the date of the original payment which i had changed. Ultimately, i was placed on ‘certified funds only payments’ due to their website error, AND i was charged $132 in OD fees. I called in to CM several times re this issue, spoke with numerous people, and they said that i should have called in to cancel those original payment, WHAT?? I would assume changing the date would have taken care of it, and I was never notified of this by email alert, letter, etc Also, the person i spoke to said that I had authorized the 2 payments for the months of Oct and Dec…no, i did not. I changed the dates on them, but did not authorize 2 payments. Also, what really makes no sense is that CM’s website will not allow me to schedule 2 payments in a given month, if i try to i get an error message saying ‘only one payment allowed to be scheduled at one time.’ So how in the heck were 2 payments scheduled?? Also, NOWHERE did in say in my CM account that 2 payments were set up, anywhere. This is just wrong in EVERY way!
 
 
 
Was this review helpful? (3)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (949) 517-7117 Address   1610 East Saint Andrew Place Suite B-150H
Santa Ana, CA 92705
Website   http://www.myloan.carringtonms.com Email   chuck.houstonjr@carringtonmh.com
Contact   Chuck Houston Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.