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Review 6/17/2009
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WATCH OUT FOR THESE CROOOOOOKS!!!!!!!!! YEAH, I CANCELLED MY INSURANCE ON JUNE 4TH 09 AND NEVER RECIEVED MY PROMISED REFUND AND CANCELLATION LETTER. SO I JUST CALLED THEM BACK TODAY (6/17) AND THEY SAID "OH SORRY THERE MUST HAVE BEEN A MISUNDERSTANDING ON YOUR CANCELLATION", THEN SHE PUT ME ON HOLD TO SPEAK TO HER SUPERVISOR. SHE TOLD ME THAT THE SUPERVISOR WOULD TAKE CARE OF THE PROBLEM. SO NOW IT WILL TAKE 3-5 BUSINESS DAYS TO RECIEVE MY REFUND-AGAIN! AND IT WILL TAKE UP TO 7 DAYS FOR A LETTER, WHICH I SHOULD HAVE ALREADY RECIEVED. AND THEY WONT FAX ME A LETTER, WHICH ONE OF THE CUSTOMER SERVICE AGENTS SAID THAT SHE WOULD, BUT NOPE THE SUPERVISOR SAID NO.
I ALSO RECOMMEND STOPPING ALL PAYMENTS FROM CINERGY THROUGH YOUR BANK...I HAVE BANK OF AMERICA AND JUST CALLED AND TOLD THEM MY SITUATION AND HE CANCELLED ALL AUTOMATIC PAYMENTS FROM THEM...DONT NEED THEM TAKING MORE MONEY OUT OF MY ACCOUNT.
SO...I GUESS TO SUM IT UP, BE CAREFUL AND TRY TO FIND A RELIABLE INSURANCE....HOPE THIS HELPS EVERYONE OUT.
SINCERELY,
WAITING FOR A REFUND AND LETTER
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Business's response - by William W.on 6/18/2009
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Shelly F., we sincerely apologize for any inconvenience that you may have experienced due to the delay in processing your refund. However, according to our investigation, you were previously informed on June 5, 2009 that your cancellation letter was received but that your account was already rebilled; you were informed that as soon as the cancellation letter was processed then your payment would be refunded. At which point, you informed our agent that you had already cancelled the charge with your bank the night before, June 4, 2009. Because you had attempted to cancel the charge with your bank, the billed amount was not immediately credited to Cinergy Health as a payment for your membership fees, and therefore we were unable to immediately refund this payment. Once the bank later released the funds to us, only then were we able to refund the money back to you. The refund was processed on June 17, 2009 and will be credited back to the account used for payment. Again, I apologize for any inconvenience you have experienced and I hope this has satisfactorily resolved your complaint. If you have any questions or would like to discuss this further, then please call us and ask to speak with the Chief Compliance Officer (x105).
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