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Business's response - by William W.on 7/22/2009
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Angela D., we sincerely apologize for any inconvenience that you may have experienced due to the delay in processing your refund. However, according to our investigation, you were previously informed that your refund could not be issued until the funds had been processed from your checking account to Cinergy Health. At no time did anyone that you spoke with from Cinergy Health state that they didn't care, while, in fact, several agents understood your situation and explained how the refund process worked. We could not refund the money back to you because we had not actually received the money from your financial institution. When a person pays for something with a checking account, even though that person may receive their goods or services immediately, the funds take a few days to actually transfer from the financial institution to the business. Thus, we explained several times that as soon as the funds were processed to us, then we would issue the refund back to the same financial institution. We are sorry that you did not have the funds available when you registered with Cinergy Health online. We understand that purchasing health insurance can be a tough decision, and we inform people of the benefits and limitations of our limited medical health insurance plans as well as the costs associated with them. Our membership and insurance information, as well as prices are clearly stated on our website, www.CinergyHealth.com, where we also offer an opportunity to register with Cinergy Health if a person chooses. A person is NOT required to enter in any personal information to be able to view our insurance plans and to make an informed decision. Personal information is only required once a person is ready to register with Cinergy Health. Again, I apologize for any inconvenience you have experienced and I hope this in addition to your refund will satisfactorily resolve your complaint. If you have any questions or would like to discuss this further, then please ca
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