|
|
Review 8/27/2010
|
|
This story has a happy ending and a solution for others who have been bilked by this company.
I got sucked in by the ads for free trials and applied. Once I signed up and provided my credit card information, healthbuy.com billed me for the full purchase price and added to that ongoing monthly fees for refills; neither of which I had signed up for. Desperate to rectify this, I went to their web site and discovered there was no toll free line and only an impersonal web site http://www.websupportcenter.com. There was no option to cancel the order, except by reporting fraud. When I clicked on that option, I received the message that reporting fraud meant signing an affidavit stating I had not made the purchase and that they would prosecute me for perjury if this wasn't the case.
After reading account after account on line from consumers who had been bilked, I decided to do two things: click the fraud option on their web site and report that they had been misleading in their advertising, as well as reply to their email receipt (that said do not reply). Both of these were effective.
In the reporting fraud section on http://www.websupportcenter.com, I wrote the following in the comment box provided:
"Your company mislead me, the consumer, and billed me for what I was lead to believe was a free trial offer (except for a nominal shipping charge). Furthermore, you enrolled me in ongoing sales I did not request, sign up for, or want. IdolWhite advertises on the Internet that the trial offer is free except for shipping. Yet you billed me the entire amount and furthermore enrolled me in an ongoing supply I neither requested or was alerted about. I will seek legal counsel and prosecute your company if you do not cancel my order IMMEDIATELY. Numerous consumer complaints have been made by people you are illegally billing. I will not put up with this. If you so much as bill me for what amounts to FRAUD, I WILL SUE YOU.
I then replied to their "do not reply" e-mail receipt for the amount they had billed me stating the same thing.
Within an hour I received three emails from healthbuy.com containing the following information:
---------------------------------------
"This email is to confirm we have credited your card *************** with an amount of $78.94 in relation to order #***********.
This letter is to confirm cancellation of your order.
We have issued a credit to your account in full.
This credit will show up on your next billing statement.
This letter is to confirm that you have been removed from our continuity program and you will no longer be billed or receive your monthly subscriptions.
*** If you do happen to receive the package from Healthbuy.com then please just drop in back in the mailbox marked Return to Sender. Thank you.
Regards,
Web Support Center
http://www.healthbuy.com
http://support.healthbuy.com
-----------------------------------------------
FIGHT BACK, CONSUMERS. SELECT THE "REPORT FRAUD" OPTION AND TELL THEM IN NO UNCERTAIN TERMS YOU WILL NOT TOLERATE THE SCAM. ADDITIONALLY, REPLY TO THEIR EMAIL RECEIPT NOTIFYING THEM YOU WILL TAKE LEGAL ACTION.
If you are beyond these steps and they are billing your credit card, contact your card company and dispute all charges. Ask your credit card company to change your card number and cancel the number you provided healthbuy.com so they no longer have access.
FIGHTING BACK WORKS. DO NOT BE INTIMIDATED BY EMPTY THREATS MADE BY THIS COMPANY. These people will back down if you challenge them.
|
|
|
|
|
|
|
|