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Guthy Renker is the worst (fruadlent) company I have had experience with in the USA!!
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I did pay $60 because I was pressured and harassed by a debt collection company on a daily basis tp pay this money to Guthy Renker for the price of a product (vita Power) that I never purchased or make authorized payments for it. I am also a first time home buyer and expecting to buy home within the next six months and I know such issue will affect my credit score and I might pay thousands of dollars as interest on my mortgage later on for this trouble. I purchased Chaz Dean (hair product) last year by phone and I was told that they give-away a sample of vitamin named (Vita Power) with the purchase of Chaz Dean for $2 to try and there will be no obligation to commit to purchase the vitamin neither make any payments unless I decided that I like the vitamin. I did not like the vitamin so I did not call them to renew the purchase. Later on, I canceled Chaz Dean auto payment because I did not like the product also but the vitamin was still shipped to my home. I did notice that Vita Power company, which is Guthy Renker have had access to my bank account and made full automatic payments for the full price of the vitamin they sent me (around $60-90 I don't remember the exact figure). I contacted my bank and disputed all the payments they made and contacted Vita Power and returned the merchandise they sent me (sealed and unopened). I did pay ($14-16) for shipping expense via usps for this shipment on March 2010. I cannot find the shipping receipt at the moment because likely I thought that the story ends at this moment but my bank account shows the payment of the shipping expense and I guess usps have information about the shipment destination, weight, and everything associated with this transaction.
I am very angry to be forced to pay $60 after all that pain I gone through with Guthy Renker. I have tried to contact Guthy Renker during the last two weeks and I spent an hour in this phone call and talked with +8 employees all of whom could not reach my account in their record!!! The billing department at Guthy Renker who approached me by email lately gave me a phone number to call and it turns out to be a scam and someone asks for $4 to transfer me to Guthy Renker, of course I did not pay the money and hanged up!!! When I informed the debt collector employees, who called me recently 4-5 times/day, about the whole story and the fact that I contacted Guthy renker with no hope to get this matter straighten out, the debt collector woman was very rude and accused me of not saying the truth!! She was screaming in me and asking me to pay the money, I had no choice but I told the woman that Guthy Renker will pay the price of this $60 as millions of dollars for the company's bad reputation in the market and customer abuse. I contacted a lawyer afterward and planning to sue this abusive company.
I would appreciate any help to get my money back OR at least prohibit this company from doing that to potential victims/customers. I googled the company's name and review written about it. Surprisingly, I found hundreds of people saying my same story above. This is fraud and abuse that must be taken seriously by consumer protection agencies and the US government to protect people.
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Business's response - by GR CETon 2/24/2012
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Hi Dina,
We received your feedback. I would like to help you to resovle this matter to your full satisfaction.
I need more information on your account in order to investigate what has happened.
Please send your complaint by email with subject BBB TRUSTLINK FEEDBACK to customerservice@guthy-renker.com and I will get back to you within 1 business day.
Thank you so much,
Tom
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