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Review 8/4/2009
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The worst customer service I have ever experienced; GM's (game masters) only online a few hours a day; need 24/7 GM presence. Their version of security must mean giving new code to hackers as soon as they get it so that new cheats/hacks are available within 1 hour of updates. Instead of correcting known issues (cheats, hacks, game bugs), they utilize window-dressing: promotions in power up store where players pay real cash for items; employing a "storyline" where participants may (or may not) get items (some of which mysteriously disappear within days); new armor/weapons; all designed with one thing in mind: take the players real money, and attempt to distract them from the issues afflicting game play for those who do not cheat. At this time, those of us who do not use cheats pretty much can't play. Over the last several months, I have had to submit 6 support tickets for the same issue.
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