Terry M.'s review of On Trac Garage Door Company

On Trac Garage Door Company

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Customer Reviews & Ratings
Complaint Posted 7/1/2021
. 1
. 0
Not Good Service
We purchased the garage door from AMARR of costco thinking their out source contracted agency is legitimate. Instead of AMARR, On Track sales representative arrived to my home March 2021 to assessed my garage size and capability of garage door I was purchasing. The Garage door was expensive, it amounted to $5,000.00. Agreement had been signed and down payment had been initiated. Per Representative, the door will be installed by June 2021 three months after down payment. Up to current, no garage door had been installed. The representative had been called several times on different times - his responses are different each time you call him. My relief was at least the sales representative was responding - he was not avoiding. I am wondering if we were scammed. I search for OnTrack reviews - there was mix satisfactory and dissatisfactory reviews. Are we one of the unlucky customers. I am thinking of involving costco.
 
 
 
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Additional Business Information
Hours   Monday through Friday 8-5p.m. Weekend appointments available. Phone   (909) 799-8555 Address   1430 Richardson Street
San Bernardino, CA 92408
Website   http://www.ontracdoors.com Email   ccolton@ontracdoors.com
Contact   Chuck Colton Other  
 
 
 
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