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Review 5/9/2008
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This company is one big scam! The "customer service" rep I initially contacted assured me I could search thousands of listings, that my 199.00 payment was all the money I would pay out until my first mortgage payment, etc...
Too good to be true! And it isn't. The 199.00 is an ANNUAL fee, it costs 99.00 each time you do a search after the first one, and it takes more time to get the list of homes than they give you to cancel.
Essentially, they are charging you for listings you can get for free, and for someone who is just looking to buy a family home and not get in on the ground floor of a pyramid scheme, the "guidance and training" they offer is useless. They are nearly impossible to contact with any convenience. I was directed to 3 different numbers before I found one that got me anything but a full voicemail box. I actually waited on hold nearly 40 minutes (on my cell phone, of course)before I got to speak to a rep about cancelling, who then advised me I would need to call a different number to speak to customer care....he gave me the same number I had reached him on!
There is no information about this "program" until you actually log into the site, which you can do only AFTER paying the 199.00 and AFTER accepting the generic terms and conditions. That should have been my first hint that something was amiss. Or the fact that I NEVER got the promised email with all my log in info, or the list of homes, etc...
I was lucky enough to get in under the deadline as far as cancellation, but we will see if I get my money in the next 30 days!
The lesson learned here is NEVER do business with a company online unless you have checked them out on the BBB website first.
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