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Review 1/28/2011
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I think this is one of the worst companies I have ever done a business transaction with. I should have know...when I went to search for "Platinum Stages" on Google, there are an alarming number of websites and customer complains came up right underneath the company's website.
However, because there are so very few companies that make portable brass dance poles, I decided to give them a chance (after all, there was one positive review for every 12-15, so I thought maybe they had cleaned up their company practices). It was a mistake that cost $550.
The first time I ordered their product (as a present for someone else), it arrived pretty banged up and damaged. I thought it strange: a cardboard box got here just fine but the solid metal pieces inside that were individually wrapped were dented, scratched, and it looked like it was already quite used. After sending photos and the products back to the company, we eagerly waited for the replacement. It finally arrived 3 weeks later (5 weeks after the original order) but the new one was even worse - there was rust inside, massive dents. It wasn't safe to use.
After getting the runaround from the company for a few days (they decided not to return phone calls or emails for a spell), I decided to ask for a refund. First they wanted to charge re-stocking fee's, then they said they'd waive those fee's. However, when processing the refund, they wanted to charge them again as well as for the shipping of the pole. It's been a nightmare and despite several months of waiting, we haven't received a working product or a refund.
Really, it sounds like many others have had the same issue. Just search online in any dancing or pole community, or just use a search engine and there are dozens of complaints from people across the country who've had to deal with the same incompetent, outrageous behavior.
Perhaps if they decided to make customer service a priority, followed up by taking initiative to make sure that the order was correct/arrived safely before waiting to be called, and took more effort to make sure that the company's employees were on the same page, a lot of this could have been avoided. Instead, they decided to blame me, blame UPS, avoid responsibility, and even avoided returning phone calls because they didn't want to deal with the situation.
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