Andre B.'s review of Prime Time Shuttle

Prime Time Shuttle

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Customer Reviews & Ratings
Complaint Posted 11/11/2011
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Review 11/11/2011
Do NOT book with primetime shuttle. They are consistently late and the drivers have the worst attitudes. I just booked a pick up to LAX for 3am and after ten minutes I called customer service to figure out where the shuttle was. I didn't get through until 3:15 to a representative who told me the bus would be there in two minutes. I asked if I would be reimbursed as to their 15 minute policy and she said no and vaguely hinted at a 5 minute grace period after the 15 minutes. When I questioned her to show me where it says that in the policy she told me to just call back when customer service opened. The shuttle didn't arrive till about 25 minutes after my reservation, with no apology or even aknowledgement of his lateness and proceeded to pick up the rest of his passengers with the same attitude. I called customer service later when they opened and explained my situation and dissatisfaction. I'm put on hold and then told that their MANAGER told them to reexamine the policy on the website and because I was picked up from a school the 15 minute policy does not apply. Not only can I not find that policy, the confirmation emails they send out do not mention schools being excluded from the 15 minute free ride policy. Rather than reimburse a potential returning customer $15, prime time is content in finding loopholes in its policy to get out of reimbursing a customer for a shuttle that was almost half an hour late. If you want to continue enjoying your day stay FAR away from primetime shuttles.
 
 
Business's response - by Bobby G.on 11/28/2011
Hey Andre, I'd love the chance to help address any issues or figure out who it was that provided you with poor service. Please email me your reservation number and a description of what went wrong. Thanks, Bobby Gibson Marketing Manager bobbyg@primetimeshuttle.com
 
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Additional Business Information
Hours   24 hours a day 365 days a year. Phone   (800) 733-8267 Address   P.O. Box 452600
Los Angeles, CA 90045
Website   http://www.primetimeshuttle.com Email   customerrelations@primetimeshuttle.com
Contact   Rattan Joea Other  
 
 
 
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