|
Business's response - by Smoker's S.on 6/16/2010
|
|
Melissa, Hi my name is Scott and I am the Customer Service Manager at the corporate office for Smoker's Savior. I read every complaint about us on the BBB complaint board and respond to them all, if need be. Your complaint is very disturbing to me and I would like to rectify the situation. We do not purposely withhold refund. If a refund check was to be sent to you we will send one off to you via UPS ASAP. I do need to get your information so I can look into your account and see what is going on. Please email me at info@smokerssavior.com or you can call me when you get a moment. Thank you, Scott M. Customer Service Manager Smoker's Savior 866-520-0522 ext 100 (corporate office number not Customer Service)
|