Michael S.'s review of TurtleStuff.com

TurtleStuff.com

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Customer Reviews & Ratings
Complaint Posted 3/6/2011
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Review 3/6/2011
I came across their informative website and placed a order for grass seed. Two weeks past before I received my first email letting me know my order had been shipped. Another two weeks past and still no order or communication. It was not until I made them aware I would place a claim to Paypal that they decided to send my order out. So, 1 month later after placing my order with this company, I received my envelope of grass seeds with no growing instructions (something their website says is included per grass type) and no explanation or apology. Very disappointing.
 
 
Business's response - by TurtleStuffon 3/6/2011
This customer was alerted that we had a very bad storm and had no internet or telephones for nearly two weeks. He was also informed that all orders are individually filled AFTER the order is placed so that products are fresh when received. Nowhere is there a promise of full planting instructions, but with some species, there is information within the description. This order was filled as promised. We do not package seed to have it sit, losing viability. Perhaps someone who understands seed science would appreciate this attention to detail. This is a very busy time of year for us-and we will not compromise quality for speed.
 
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Additional Business Information
Hours   24/7/365 Phone   (760) 617-5254 Address   P.O. Box 260
Apple Valley, CA 92307
Website   Email   sales@turtlestuff.com
Contact   Other  
 
 
 
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