Susan F.'s review of eSalon.com, LLC

eSalon.com, LLC

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Complaint Posted 12/6/2016
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Disappointed with eSalon
I get better results from Drug Store brands. The formulation received did not cover my gray roots adequately and turned them a weird pinkish-orange color. The formula was also extremely harsh -- my hair felt like straw. It even smelled bad (strong chemical & ammonia odor) for a couple of days even after shampoo and conditioning. I cannot recommend unless you want hair like Donald Trump!
 
 
Business's response - by Monica H.on 12/6/2016
Hi Susan - We’re so sorry to hear that the color did not cover your grays adequately, turned them an unwanted pinkish-orange color and left your hair feeling like straw. We have reached out to you via private message to discuss how we can best assist you, per our Satisfaction Guarantee.
 
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Additional Business Information
Hours   Customer Service is open Mon-Fri, 8am-6pm PST. Phone   (866) 550-2424 Address   1910 E. Maple Avenue
El Segundo, CA 90245
Website   http://www.esalon.com Email   help@esalon.com
Contact   Brenna Welch, Director Customer Service Other  
 
 
 
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